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Legal Protection and Account Transparency

We operate betasia to give you clear legal standing on how your account works, what happens to your data, and how we handle withdrawals and disputes.

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REACH OUR TEAM

How to Contact Us About Legal Matters

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Email Support

Send legal inquiries, account disputes or data requests to our support inbox. We respond within 24 hours on weekdays, and all correspondence is recorded and dated so you have proof of every exchange.

Live Chat — Surabaya Hours

Our legal support desk is live Monday to Friday, 09:00 to 18:00 Jakarta time. Chat agents can explain policy sections, walk you through account recovery or escalate disputes to our compliance officer.

Account Settings Panel

Log in and navigate to Settings > Legal & Privacy to view your data summary, request exports, or submit a formal dispute. All requests are timestamped and tracked in your account dashboard.

HOW WE PROTECT YOU

Data Security, Cookies and Retention

Account Encryption

Your login credentials and payment details are encrypted end-to-end. We never store card numbers or bank account details in plaintext; deposit and withdrawal instructions are processed through tokenized payment bridges with DANA, OVO, GoPay and QRIS partners.

Cookie Transparency

We use cookies to keep you logged in, remember your preferences and detect suspicious login attempts. You can manage cookies in your browser settings, though disabling them may limit account functionality on repeat visits.

Data Retention

We keep transaction records for seven years to comply with financial audit laws. Account activity logs are held for two years. If you delete your account, we retain only anonymised data required by law and erase personal identifiers within 30 days.

Third-Party Access

We share account data only with payment processors, fraud-detection services and legal authorities when required by law. We do not sell your information to advertisers or data brokers, and every third-party contract includes data protection clauses.

Dispute Resolution

If you dispute a charge or withdrawal, contact support with your transaction ID and payment method. We investigate within ten working days and respond with findings and next steps, including refund details if the dispute is upheld.

Account Recovery

If your account is locked or compromised, email our security team with proof of identity. We verify you through account creation details, deposit history and a security question, then restore access or initiate account reset procedures.

Legal and Rights FAQs

Log into Settings > Account > Closure Request and confirm. We freeze your account immediately, process any pending withdrawals within five working days, and delete personal data within 30 days. Transaction records are archived for legal compliance but anonymised so they cannot identify you.

Yes. Go to Settings > Legal & Privacy > Data Export and submit the request. We compile your account activity, transaction history, device logs and communication records into a downloadable file within ten working days at no cost.

Payment details are tokenized — we do not store your DANA, OVO, GoPay or QRIS credentials in our database. Each deposit or withdrawal is processed through encrypted payment gateways with bank-level security, and transactions are logged with amounts, timestamps and confirmation codes.

Your ability to open and maintain an account depends on local law. We operate according to regulations in your region. If you move or travel to a restricted jurisdiction, your account access may be limited; contact support to discuss your situation.

We use real-time fraud detection, device fingerprinting and login attempt monitoring. If we spot unusual activity, we send you an alert and may lock your account temporarily. You can confirm the activity through Settings > Security > Login Activity and approve or deny each session.

Email our legal team at [email protected] or use the Account Settings > Legal & Privacy panel to file a formal complaint. We log all complaints with dates and respond within 14 working days with an investigation summary and resolution steps.

Once we approve your withdrawal, funds are transferred to your payment method within 24 hours. If a transfer fails, the amount returns to your wallet automatically. We keep a full audit trail of every withdrawal request, approval and settlement, viewable in your transaction history.

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